Legal Disclaimer

COUNTERFEIT PRODUCTS DISCLAIMER

Your Safety. Our Authenticity. The TANAMERA Experience.

At TANAMERA, we take pride in creating authentic wellness, personal care and spa products inspired by Malaysia's rich heritage and traditions.

We have become aware that products bearing the TANAMERA name, trademarks, packaging, designs or other brand elements may be offered or sold through unauthorised sellers or channels. Such products may be counterfeit, unauthorised, altered, improperly handled or otherwise not supplied through TANAMERA’s authorised distribution channels.

Please be aware that the presence of the TANAMERA name, trademarks, packaging or other brand elements does not, by itself, guarantee that a product is genuine or supplied through an authorised channel.

Products that are counterfeit, altered, tampered with or obtained outside TANAMERA’s authorised distribution channels may not have been manufactured, handled, stored, distributed, inspected or approved in accordance with TANAMERA’s quality control and product standards.

BUY WITH CONFIDENCE

To help ensure that you receive genuine TANAMERA products, we strongly recommend purchasing only from:

  • The official TANAMERA website;
  • TANAMERA's official retail stores and official online stores;
  • TANAMERA’s authorised outlets; and
  • TANAMERA's authorised distributors and retailers.

A list of our authorised retail locations, distributors and authorised sellers is available through our official website.

TANAMERA may be unable to verify or guarantee the authenticity, quality, safety, condition, storage or handling of products purchased from unauthorised sources. We therefore strongly encourage customers to exercise caution when purchasing TANAMERA products from third-party websites, social media accounts, marketplace listings or other sellers that are not officially authorised by TANAMERA.

Nothing in this disclaimer is intended to exclude or limit any rights or liabilities that cannot be excluded or limited under applicable law.

IF YOU SUSPECT A COUNTERFEIT PRODUCT

If you believe you have encountered a suspected counterfeit, altered or unauthorised TANAMERA product, please contact us through our official channels and provide as much information as possible, including:

  • Seller or store name;
  • Website, social media account or marketplace listing;
  • Product name and photographs;
  • Packaging and batch or lot information, where available;
  • Purchase receipt or order details;
  • Any relevant screenshots or other supporting information.

TANAMERA may review the information provided and where appropriate, take such action as TANAMERA considers necessary or appropriate.

TANAMERA reserves all rights and remedies available to it under applicable law in relation to the unauthorised manufacture, importation, distribution, sale, promotion, advertising or use of counterfeit products or any unauthorised use or infringement of TANAMERA’s intellectual property rights.

Protect yourself. Choose authentic TANAMERA.

For enquiries or to verify a seller is authorised, please contact us through our official channels.

TANAMERA TROPICAL SPA SDN BHD

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